Our team is available Monday to Friday from 9 am to 5 pm Australian Eastern Standard Time. We strive to respond to all inquiries within 24 hours. During sale and promotional periods, however, there may be delays in response times due to higher volumes. We apologize for any inconvenience this may cause. We also recommend checking all your inboxes, including junk folders, for our replies.
Please ensure you include all necessary information with your enquiry such as:
- Your order/transaction number
- Proof of purchase
- Contact details
- Tracking number
- Details for your enquiry
We want to make sure you have the best experience with JBM. Whatever you need, our team is here to help you!
